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We think we’ve covered everything below, but if you can’t find something you’re looking for, email hello@zilch.store and we’ll do our best to answer it (obscure pub quiz trivia also welcome).

Questions about products:

There is not one molecule of plastic in any part of the products you can choose, the product packaging, or the packs we send them in. This is something we didn’t want to compromise on from day one, even our stickers on the packs are compostable, and the flyer's can be planted to grow LETTUCE!?!

It means that no part of the products (or the boxes and stuff we ship them in) end up landfills, incinerators, or the ocean. That means absolutely everything in (and including) our packs is biodegradable, can be recycled or can be composted. We’ve even got a little insert in the pack printed on seed paper so you can grow some lettuce (it includes some word play we are sorry in advance for). As a bonus, we also only use Sendle to ship zilch boxes, because it’s 100% carbon neutral shipping.

Honestly this did take some explaining to us, but the long and short of it is they both can decompose naturally in the ground (even in landfills), but compostable products will do it a lot faster in the right conditions, and actually enrich the soil they break down into. That’s why we choose the compostable option where possible.

Absolutely! We love little furry friends, and only stock products that are tried tested on humans.

Making sure every product in our packs is free of palm oil is trickier, but we’ve got contracts with all our partner brands to guarantee they don’t contain any traces of palm oil. And every product only uses natural and essential ingredients. You’ll be able to read the ingredients of every product and know every word that’s in them.

To the highest standard we can find — we only partner with brands that have fair, honest and ethical production practices across the entirety of their supply chain.

We are supporting local Australian businesses! Australia is very blessed to have access to diverse and unique ingredients to develop beautiful organic products. Because we’re not shipping in products from overseas, this also means less shipping to you, and a greatly reduced carbon footprint per pack.

Each product is slightly different, but as an example one of the shampoo blocks are equivalent to 6 (?!) plastic bottles of shampoo. They can also be used as body wash, so depends how many times a day you shower. Overall though, we’ve found all the products to last longer than the products they replaced.

Well, funny you should ask, but we have an Ethics contract with all our partners. This is something they have to sign before we agree to work together, guaranteeing their products are free from all the things above and more. Only if every box is ticked (and we’ve thoroughly tested and loved them ourselves) do they make it into a pack.




Questions about shipping:

Generally for all orders going to New South Wales it’s about 2-5 business days, and 3-10 days for all orders going interstate. These are estimates based on information from our shipping carriers, but for the most up to date delivery estimate, just check the tracking number found on your shipping confirmation email.

You can select 'non contact' pickup at Chippendale, Sydney for free. Otherwise our flat rate standard shipping within Sydney is $8.50 and $10 for anywhere else in Australia.

At the moment we only ship within Australia, but send us a message and we'll see what we can do!

That’s an easy mistake, and you can return your order, we’ve just got a few conditions. We don’t accept returns for products that have been opened, products with obvious signs of use, or products that are damaged in any way for reasons out of our control, or products that are returned more than 30 days after purchase.

Our printer is known for its industry leading sustainable printing practices. They also engage with and support a wide range of social and environmental campaigns across Australia. So a portion of the money we spend with them goes back into these campaigns, supporting Australian communities. The stickers are fully compostable, including the backing paper and the adhesive is non-toxic, water based and water soluble.
Our boxes are made from 80% recycled materials with responsible forestry practices and are 100% compostable or recyclable.
The seed paper is, well, made from seeds! Just bury it straight into the ground, and in no time you’ll have a delicious lettuce — good for your salad and the planet.

We do offer refunds and store credit depending on the circumstances. Email us with a picture when you get the pack and we’ll see if you are applicable, and how we can resolve this quickly for you. Typically refunds take 5 business days to appear in your account once we’ve actioned everything from our side.

Email us straight away and we can fix it up for you. Once your order is picked up by a courier, we can’t change any part of the orders. If the parcel is returned to us, we will notify you to talk about reshipping it.

Absolutely! Zilch packs are perfect for people that want to make a difference but don’t know where to start, or for those who have been doing this since Woodstock. Click here for more details.




Questions about zilch:

Our criteria are all the things every product must pass before we consider putting it into one of our boxes. To make sure this is clear and transparent with our (amazing) partners, we also get every brand to sign an ethics contract, to confirm they meet this criteria as well.

We could list of a reel of shocking facts to guilt trip you, but that’s not our style. We believe in taking small steps, day by day, that accumulate into bigger and better change in the world around us.

After something passes the zilch criteria, everything is tried and tested by us, and only after we’ve thoroughly tested it and love using it does it get included as an option. We also really like brands that we feel are making a difference, in the market and the community, to helping us all live waste free lives. So while the products have a strict vetting process, we also love choosing brands that have great missions to help us all be better humans.

We are working on a few more, and the next area of the home we have our eye on is the kitchen. This is a little trickier to do with only supporting local Australian businesses, but we’re close. If you want to know more or get on the waitlist, please email us and you’ll be first to know when we launch.

We do! We think we can make even more impact in our zero waste quest by putting 10% of our profits back into helping save our beautiful planet. Our chosen Not For Profit is the Seabin Project, that collects trash, oil, fuel and detergents from the ocean, capturing over 3 THOUSAND kilograms a day. We love their story (also local Aussie's) and felt it aligned perfectly with our values and mission. We can't think of a better way to combat the plastic pollution already in our ocean!